Membership Management

Member360 is a comprehensive membership management system.

Features

  • Includes: Eligibility & Enrollment, Enrollment Reconciliation, Premium Billing (LICS, SSA, SPAPs & Split Billing), CMS Member Correspondence, TRR & MMR Processing, Enrollment Discrepancy Detection,
  • Tracks and reconciles TRC's and letters at the member level
  • Automatically generates required CMS-mandated correspondence; allows manual generation of correspondence as needed.
  • Premium Billing and Collections (direct bill, SSA & ACH)
  • Workflow by member status
  • Includes interfaces with CMS and data processing vendors, and with client's existing systems
  • For MMPs, includes
    • Passive & voluntary enrollments, cancellations, disenrollment's, opt outs
    • 834 Enrollment - Passive, Opt In/Out
    • Automated MMP TRC Correspondence & Fulfillment
    • Multiple data integrations

Benefits

  • Reduces entry time by auto-loading demographic fields from TRR and MMR
  • Provides a workflow for correction and resubmission of rejected members
  • Automatically triggers letters based on member workflow status and TRC codes received from the TRR
  • Increases enrollment first-pass rate and adds key information not found on the application by performing up-front eligibility verification
  • Adjusts invoice amounts for LIS / LEP automatically based on CMS rules
  • Keeps your organization current with CMS requirements at no additional cost
  • Provides more benefits for less money; no hardware to purchase, no software licenses and no costly on-site installations
  • Increases CMS compliance and efficiencies while lowering costs.